Order and Shipment Processing Times
The Silver Owl CBD Company processes orders within 1-3 business days, with most orders processed in the first 24 hours. We do not ship orders on weekends or holidays.
Orders may take up to 10 business days to be delivered. This estimate considers our 1-3 business days processing times and shipping times up to 7 business days. However, most orders are delivered much sooner than 10 business days.
Silver Owl may occasionally experience a high volume of orders or other unanticipated circumstances. In either scenario, the shipment and delivery of orders may be delayed by a few days. Please be patient with us and allow a few additional days for processing, shipment and delivery. In the case of significant delays to our expected delivery times for your order, one of our representatives will contact you via email or telephone to provide updates.
Caveat: Shipping in the US Impacted by the Covid-19 Crisis
The United States Postal Service and the nation’s shipping companies have been directly impacted by the effects of the Covid-19 crisis. The Silver Owl CBD Company salutes our heroes in these service providing organizations and thanks them for their efforts. We encourage our patrons to be compassionate and patient with them, as their staffing and services have been affected by the pandemic.
At this time, our orders are being reported as delivered on time. However, there remains a possibility of delay. If such a delay will affect your delivery, one of our representatives will contact you via email or telephone to provide updates. Please don’t hesitate to contact us with any questions or concerns you may have.
Shipping Rate Calculations, Estimated Delivery Times
Shipping options and their prices for your order will be calculated and displayed at checkout.
|Shipping Method||Estimated Delivery|
|Free Shipping (Over $100)||1-3 business days|
|USPS Priority Mail||1-3 business days|
|USPS Priority Express||Overnight-1 business day|
Free Shipping for Orders Over $100
Orders over $100 before taxes and other charges are applied will qualify for Silver Owl’s free shipping option. These orders will be shipped via USPS Priority Mail.
Priority Express Shipping Times
Silver Owl does not guarantee USPS Priority Express shipping times or overnight delivery of your order. Priority Express orders will typically ship overnight if placed before 11am, Monday-Thursday, excluding weekends and holidays. This estimated delivery time is based on information provided by the United States Postal Service.
Shipment to P.O. Boxes and APO/FPO/DPO Addresses
Silver Owl ships to mailing addresses, P.O. Boxes and APO/FPO/DPO addresses within most of the United States and U.S. Territories. Some exclusions may apply.
Exclusions to Domestic Shipping Range: Idaho, Nebraska, South Dakota
At this time, Silver Owl cannot ship orders to Idaho, South Dakota and Nebraska. Any orders intended for shipment to these locations will be cancelled and refunded.
Taxes, Tariffs, Additional Charges
Silver Owl is not responsible for any additional charges- such as taxes, duties, tariffs and customs- applied to your order.
Damaged Goods and Materials
Silver Owl is not liable, financially or otherwise, for any merchandise or materials lost or damaged in transit. If your order arrives damaged, please contact USPS to file a claim. To assist with your claim, please document and save all damaged goods and packaging materials.
International Shipping Policy
At this time, the Silver Owl CBD Company does not ship to addresses outside the United States and its territories. Any orders to such locations will be cancelled and refunded.
Please email us at [email protected] with any questions or requests for assistance.